HELP PAGE 
 

Navigation Help           On-Line Ordering Help           On-Line Security 
 

SITE NAVIGATION 

On the left hand column of the home page are a list of function buttons which allow you  to go the section listed on the button.  A few of the fucntions are only available from the home page.   

There are 4 main product categories - Semi-Auto Pistols, Revolvers, Rifles & Shotguns and General Purpose.  When one of these buttons is clicked, the particular index page will load.  The page contains the individual manufacturers index and general information about the category. 

When you select a category for the first time, you will be asked to read our Cautions and Warnings page.  We feel that this is important information you should be aware of.  After clicking on the "I Have Read This Information" line,  the category you selected will appear.  A cookie will be sent so that you do not have to see this page again for a period of 30 days.  It is available to view at any time by clicking on the How To Order button.  

When you click on a manufacturer in the index column, the page containing all springs available for that manufacturer by model is displayed.  In most cases there are hyperlinks to the models.  In some cases there are additional hyperlinks to individual springs.   

At the top of the manufacturers page are links to return the index page, help and shopping cart.  If you have trouble try clicking  reload or refresh on your browser or use the BACK button.  A  frames version of our site is also available. Click here to go to the Frames Version.  

Other buttons on the home page take you to our New Products page and Wolff Logo Products page.  The How to Order button gives you specific information about different way of ordering as well as shipping & handling rates and foreign order requirements.  

If you would like to have a question  answered or contact us for any reason just click on the Contact Us and an e-mail window will appear.  
 

ON-LINE ORDERING and SHOPPING CART  
 

BUYING AN ITEM  
After you have found the item that you wish to purchase, just click on the BUY button to place the item in your shopping cart.  A purchase block will be displayed and you can enter the quantity.  Then press enter or click on return.   You will then go back to the top of the product page.  After adding an item to  your shopping cart the return function will not return you to the index page.  Use the button at the top of the manufacturers page to get back to the index.

Note: On items where there are multiple spring weights (e.g. 419xx - Colt recoil springs) a separate purchase block will be displayed for each available weight - all at the same time.  Scroll to the correct weight and enter the quantity for that weight only and press enter.  When purchase blocks for multiple weights are displayed you can only order 1 weight at a time.  If you wanted a 14, 16 and 18 pound spring you would have to click BUY 3 times.  

CHECKING YOUR PURCHASE 
At anytime, click on Shopping Cart to review your purchase.  You can change the purchase quantity, delete an item, add additional items or check out from this point.  Note: Some browsers may not display all items you purchased especially if you choose ADD ANOTHER ITEM  from the shopping cart block. If this seems to have happened just click REFRESH or RELOAD on your browser and all items will be displayed. 

CHECKING OUT 
When you are ready to check out, click on US CHECKOUT or FOREIGN CHECKOUT which ever is appropriate.  A billing information form will be displayed and must be filled out.  If a required field is not completed you will be informed before you can continue.  If the address you want your order shipped to is the same as the billing address, you do not need to complete the shipping address fields.  

Click on the CONTINUE button at the bottom of the form.  A shipping form will appear.  Click on the down arrow in the list box for a choice of shipping and costs.  Select the method of shipping you want.  If you want additional information on shipping services and rates, click on How to Order.

A special instructions area is available to type any additional information.  

CANCEL YOUR ORDER  
At this point you can still cancel your order by clicking on the cancel order button at the bottom of the shipping page.  

FINISH YOUR ORDER  
To complete your order click on Finish (Print Invoice).  After clicking on this button your order is sent to W. C. Wolff Company for processing.  An Invoice form will appear on your screen.  We suggest printing this for your records.  In addition, an email acknowledgment will be sent to you summarizing your order. Your credit card will not be charged until your order is actually shipped.  

Click on the RETURN TO HOME PAGE button at the bottom of the invoice form.  Do not click on the back button.  

In most cases, your order will be on its way to you either the same day or the next business day depending on when you order.  

We thank you in advance for your business!  
 

 
ON-LINE SECURITY 
 
If your browser supports Secure Socket Layers or SSL, your order information and credit card number is encrypted through our secure server to prevent unauthorized access to this information.  

Normally the "Lock Icon" will close and turn yellow indicating a secure page.  You are also notified by a window that you have requested a secure document.   To verify, click on SECURITY you can inspect our digital certificate. 

Older browsers may not be capable of secure connections and we would suggest upgrading to new version which will provide security, improved speed and other enhancements. 
 
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